FAQ

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AOf course the renovation costs depend on the scope and the complexity of a project. Our experience and the proficiency that we have developed over the years allow us to price our services very competitively, while maintaining high quality standards. Our procurement and service delivery processes are optimized for efficiency and effectiveness, which reduce the cost and the time required to complete projects. Rest assured that we always seek opportunities for cost savings, for we aim at delivering best value to our customers. We measure our success by our customers’ satisfaction and their repeat business.

AOne of our key business goals is to minimize disruption and impact from renovation projects to our customers and tenants. We accomplish that by reducing the time required to complete projects, without compromising quality of the craftsmanship that we deliver. We use best practices and tools to optimize the allocation of manpower and resources. We continuously innovate to improve our procurement and service delivery processes. We stay on top of latest techniques, equipment and management tools to optimize our operations. We make business processes less time-consuming which makes us responsive and effective.

AThere is no denying that working in a vacated unit is easier and more efficient. We do recognize, however, that circumstances often force renovation work being conducted in tenants’ presence. We minimize disruption and impact by limiting time required to complete projects, without compromising on quality. Our core values of safety, accountability, respect and sustainability guide us to recognize the needs and expectations of our customers and tenants, and to treat them accordingly. We maintain clean and tidy work sites, use right equipment and materials, own our commitments, take personal responsibility and treat everyone kindly and respectfully.

AWe build customer loyalty by providing convenient and enjoyable experience. Our customer focus ensures all-in-all easy and frictionless dealings with our customers. We are friendly, knowledgeable and quick to respond to all inquiries and requests. Our responsive interactions are channeled through a single point of contact, which fosters efficient and effective communication. With employment of best-in-class project management tools and practices, regular and on-demand progress and status reports are easily accessible. Our success is based on credibility and reliability we build with our customers.

ANothing other than be prepared to be very pleasantly surprised. As part of new projects scoping, we ensure thorough understanding of customers’ needs and expectations. Throughout projects delivery, we strive to exceed those expectations and consistently create “wow” moments for our customers. We define our success not merely by financial accomplishments, but primarily by building long-term relationships with our clients and partners. Our key measures of success are the customers’ satisfaction and their repeat business. We are convinced that, once the work is complete, the result and the experience will make you employ our services again.